Privacy Policy
Last updated: June 12, 2025
1. Who we are
DoorOps ("we," "us," or "our") provides property-operations software, including an AI Leasing Assistant that communicates with prospective renters via SMS. Our website is https://doorops.io.
2. Information we collect
We collect information you provide directly, including:
- Name and contact details (email address, phone number)
- Property inquiry information submitted through our platform or via SMS
- Identity verification information when required for self-guided tour access
- Account credentials for landlords and property managers who sign up
We also automatically collect certain technical information such as IP address, browser type, and usage data when you visit our website.
3. SMS messaging
When you text our AI Leasing Assistant, your mobile phone number and message contents are used solely to facilitate your property inquiry and tour scheduling. We do not share, sell, rent, or disclose your mobile phone number to any third party for marketing purposes.
Message frequency: Message frequency varies based on your inquiry and tour scheduling activity. You may receive multiple messages per conversation.
Message and data rates may apply. Contact your wireless provider for details about your plan.
No sharing of mobile data: Mobile opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes under any circumstances.
To opt out of SMS messages at any time, reply STOP to any message. You will receive a one-time confirmation and no further messages will be sent. To request help, reply HELP.
4. How we use your information
- To respond to your rental inquiries and schedule property tours
- To send self-guided tour access codes via SMS
- To notify property managers of new leads and tour activity
- To improve our platform and AI assistant
- To comply with legal obligations
5. Sharing of information
We do not sell your personal information. We may share information with:
- The property manager or landlord whose property you inquired about
- Service providers who help us operate our platform (e.g., cloud hosting, SMS delivery), bound by confidentiality agreements
- Law enforcement or regulatory authorities when required by law
Mobile phone numbers collected via SMS opt-in are never shared with third parties for their own marketing or promotional purposes.
6. Data retention
We retain your information for as long as necessary to provide our services and comply with legal requirements. Lead and inquiry data is retained for up to 2 years. You may request deletion of your data by contacting us at the address below.
7. Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@doorops.io.
8. Security
We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.
10. Contact us
If you have questions about this Privacy Policy, please contact us at:
privacy@doorops.io
DoorOps, doorops.io